FAQ

Add the product to your cart and fill in your delivery details, or use the quick order form on the product page, where only your name, phone number and address are required. You can also call 063 397721 on working days from 9 am to 6 pm.

Cash on delivery, paid to the courier on receipt. To pay by card or bank transfer, call our sales team, as the payment details are sent with the order confirmation.

Yes. All prices on the site include VAT and are the final amount you pay.

Every shipment comes with a fiscal receipt and a warranty card. You need both to make a warranty claim.

Delivery is free for orders over 5,000 dinars. Below that amount, a charge of 500 dinars applies. The courier service may charge a separate cash handling fee, independent of the postage.

Usually 3 to 5 working days, by the courier service BEX Express. Deliveries are made on working days between 8 am and 5 pm, and on the day of delivery you receive a call or notification.

Yes, at the shop at Jurija Gagarina 151a, TC Piramida, shop 95, 11070 Novi Beograd. Let us know before you come so the product is ready.

All devices come with a 24-month warranty. It covers faults caused by manufacturing or material defects, and replacement of faulty parts is free of charge.

Mechanical damage from drops or impacts, liquid ingress, opening the device yourself, damage from incorrect voltage, and normal wear of parts with a limited lifespan, such as batteries and attachments.

To us, through our shop. Contact us at 063 397721 or sales@naipocare.rs, and we will arrange the repair or replacement. The warranty period is extended for the duration of the repair.

Yes, within 14 days of receipt, under the consumer protection law. As these are personal care devices, a return is possible if the product has not been used and the packaging is undamaged.

We recommend 15 to 20 minutes per area. Most devices have a timer that switches them off automatically. Longer use does not give better results and can make the muscles sensitive.

If you are pregnant or have a pacemaker, diabetes, thrombosis, phlebitis, a recent injury or surgery, consult your doctor before use. The massager should not be used on open wounds, directly on the vertebrae or on the front of the neck.

The declared noise level is given in the specifications of each device and ranges from 43 to 55 dB. Massage guns are generally louder than shiatsu massagers, because the head works by percussion.

Models that come with a DC car adapter can. This is indicated in the specifications, under package contents.