FAQ: using and caring for Naipo products
How to use, clean and store the device.
Here you will find key answers that help you use correctly your Naipo massager and ensure its maximum lifespan. From first use, through tips for optimal results, to proper care and cleaning - we are here to help you enjoy every moment of relaxation.
First use and settings
Most Naipo massagers simply plug in and switch on. You set the intensity and modes (shiatsu, heating) with intuitive controls. Always read the user manual before first use to get to know all the functions.
For optimal results and to avoid overstimulation, we recommend that one session lasts no longer than 15-20 minutes per body area. Most massagers have a built-in auto-off timer for your safety.
Tips for the best experience and results
For maximum effectiveness position the massager correctlyand make sure it is in direct contact with your body. Relax your muscles and use the heating function (if available). Regular use brings long-term benefits.
No. Most massagers are designed for specific parts of the body (neck, back, feet). Always check the manual. Avoid using it on injured skin, open wounds or sensitive areas.
We recommend that you consult your doctor before using any massager if you are pregnant or have a pacemaker, diabetes, thrombosis, phlebitis or any other serious medical condition. Your safety comes first.
Using foot massagers (foot spa baths)
Place the bath on a flat surface and fill it with warm water up to the maximum permitted level (MAX mark). Switch on the device and choose the massage, heating or bubble mode. Put your feet in and relax.
Always check the manual. Many foot spa baths Naipo are not intended for use with salts, oils or foams unless this is explicitly stated. Using unsuitable additives may void the warranty or damage the jets.
We recommend using the foot spa 2-3 times a week, for 15 to 30 minutes per session. This provides optimal relaxation and improved circulation without overdoing it.
Using Naipo smart scales
Place the scale on a hard, flat surface. Download the relevant Naipo mobile app. Turn on Bluetooth and follow the app's instructions to connect and create a profile. Data is synchronised during the first measurement.
The maximum supported weight for most models is up to 180 kg. The scales measure BMI, body fat percentage, muscle mass, water percentage, bone mass and basal metabolic rate (BMR), which you can track in the app.
For the most accurate measurements, place the scale on a hard, flat surface. Weigh yourself barefoot, at the same time of day (preferably in the morning), and stand still with your weight evenly distributed.
Care and durability
For cleaning, use a slightly damp cloth and a mild detergent. Never immerse the massager in water and always unplug it before cleaning. Empty the foot spa bath completely and wipe it dry after use.
Store the massager in a dry, clean place, away from direct sunlight and extreme temperatures. Avoid bending the cables or placing heavy objects on the device to prevent damage.
First check the power supply and the fuse. If the problem persists, please see the "Warranty and service" page on our website or contact us directly for quick help and a solution.
