FAQ: buying Naipo massagers. Key information
Purchase, warranty, delivery, payment and returns.
Find quick, specific answers to the most frequently asked questions (FAQ) about buying Naipo massagers, warranty, delivery, payment and product returns from Portative Trade DOO. Your trust is our priority.
Our goal is to give you complete confidence at every step, from choosing to using. If you don't find the answer to your question here, our support team is always ready to help!
Confidence in quality and the Naipo product warranty
Absolutely! All Naipo massagers bought from us come with a full 2-year warranty. This is our guarantee of durability and reliability, giving you complete peace of mind with every purchase. More details about the warranty.
Completely safe! Every Naipo product has a CE certificate, confirming full compliance with the highest European safety standards. Customer safety is our top priority.
Warranty covers all faults caused by manufacturing or material defects (free replacement of parts). It does not apply to damage caused by improper use (mechanical damage, liquid ingress, opening the device yourself). Read the manual!
Yes, always! We value transparency. VAT is already included in every listed price, so there are no hidden costs. The price you see is the final price of your purchase.
Easy ordering, convenient payment and fast delivery
The fastest way is via our website. We offer cash on delivery (paid to the courier on receipt) and online payment by credit/debit card (DINA, MAESTRO, VISA, MASTER CARD).
Your financial security is our absolute priority. Your card details are entered on a specially protected bank page (Banca Intesa) and transmitted in encrypted form using the SSL protocol. Our systems never have access to your card details.
Delivery is free for orders over 5,000 RSD. For smaller orders, the cost is 500 RSD. Delivery usually takes 3-5 working days by the courier service BEXEXPRESS.
Convenient returns and professional service
Yes, you have the right to unilaterally withdraw from the contract within 14 days (unused product). Contact us by email: sales@naipocare.rs or by phone: 063 397721. Refunds for card payments are made only to the same card.
You can file a complaint in person, by phone, in writing or electronically. To register it, you need to provide the fiscal receipt or other proof of purchase (card slip, bank statement). We will process your request quickly.
You report a fault or make a warranty claim at our shop: Jurija Gagarina 151a, TC Piramida, shop 95, 11070 Novi Beograd. Open Monday to Friday, from 9 am to 6 pm. Phone: 063 397721, Email: sales@naipocare.rs.
Yes, the warranty period is automatically extended for the time for as long as your product is being repaired. We make sure you get the full quality guarantee.
About Portative Trade DOO: your reliable partner
Portative Trade DOO is the official, financially stable importer and distributor of Naipo products on the Serbian market (A+ rating). We offer a wide range of innovative Naipo massagers and other health and well-being products.
Our products are available in the largest retail chains in Serbia, such as Gigatron, Tehnomedia, BC Group, ePlaneta, as well as on the marketplaces shoppster.rs and bazzar.rs.
