{"id":372,"date":"2026-08-15T07:50:20","date_gmt":"2026-08-15T05:50:20","guid":{"rendered":"https:\/\/naipo.sajtmajstor.com\/faq-o-kupovini\/"},"modified":"2026-09-28T10:26:45","modified_gmt":"2026-09-28T08:26:45","slug":"faq-buying","status":"publish","type":"page","link":"https:\/\/naipocare.rs\/en\/faq-o-kupovini\/","title":{"rendered":"FAQ: buying Naipo massagers. Key information"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"372\" class=\"elementor elementor-372\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeee8aa e-con-full n-poz-omot e-flex e-con e-parent\" data-id=\"aeee8aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e3ba5b elementor-widget elementor-widget-naipo-zaglavlje-strane\" data-id=\"0e3ba5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naipo-zaglavlje-strane.default\">\n\t\t\t\t\t<nav class=\"mrvice\" aria-label=\"Breadcrumb\"><div class=\"okvir\"><ol><li><a href=\"https:\/\/naipocare.rs\/en\/\">Home<\/a><svg class=\"ikona mrvica-strelica\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m9 5 7 7-7 7\"\/><\/svg><\/li><li><span aria-current=\"page\">FAQ: buying Naipo massagers. Key information<\/span><\/li><\/ol><\/div><\/nav><section class=\"strana-zaglavlje\"><div class=\"okvir\"><h1>FAQ: buying Naipo massagers. Key information<\/h1><p class=\"uvod\">Purchase, warranty, delivery, payment and returns.<\/p><\/div><\/section>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50de9a1 e-con-full n-poz-sadrzaj sadrzaj n-sir-usko e-flex e-con e-child\" data-id=\"50de9a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fdc4847 e-con-full n-poz-kolona e-flex e-con e-child\" data-id=\"fdc4847\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bad2e7 elementor-widget elementor-widget-text-editor\" data-id=\"6bad2e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Find <strong>quick, specific answers<\/strong> to the <strong>most frequently asked questions (FAQ)<\/strong> about <strong>buying Naipo massagers<\/strong>, warranty, delivery, payment and product returns from Portative Trade DOO. Your trust is our priority.<\/p>\n<p>Our goal is to give you complete confidence at every step, from choosing to using. If you don't find the answer to your question here, our support team is always ready to help!<\/p>\n<hr \/>\n<h2>Confidence in quality and the Naipo product warranty<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281c1ec elementor-widget elementor-widget-naipo-pitanja\" data-id=\"281c1ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naipo-pitanja.default\">\n\t\t\t\t\t<div class=\"n-blok\"><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Do Naipo massagers have a warranty and how long does it last?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><strong>Absolutely!<\/strong> All Naipo massagers bought from us come with a <a href=\"https:\/\/naipocare.rs\/en\/garancija\/\" title=\"Warranty\"><strong>full 2-year warranty<\/strong><\/a>. This is our guarantee of <strong>durability and reliability<\/strong>, giving you complete peace of mind with every purchase. <a href=\"https:\/\/naipocare.rs\/en\/garancija\/\">More details about the warranty<\/a>.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Are Naipo products safe and certified?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><strong>Completely safe!<\/strong> Every Naipo product has a <strong>CE certificate<\/strong>, confirming full compliance with the highest European safety standards. Customer safety is our <strong>top priority<\/strong>.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>What does the warranty cover and when does it not apply?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><a href=\"https:\/\/naipocare.rs\/en\/garancija\/\" title=\"Warranty\">Warranty<\/a> covers all faults caused by <strong>manufacturing or material defects<\/strong> (free replacement of parts). It does not apply to damage caused by improper use (mechanical damage, liquid ingress, opening the device yourself). Read the manual!<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Is VAT included in the product price?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>Yes, <strong>always!<\/strong> We value transparency. <strong>VAT is already included in every listed price<\/strong>, so there are no hidden costs. The price you see is the final price of your purchase.<\/p>\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-952cd7e elementor-widget elementor-widget-text-editor\" data-id=\"952cd7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<hr \/>\n<h2>Easy ordering, convenient payment and fast delivery<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0a9fa elementor-widget elementor-widget-naipo-pitanja\" data-id=\"3f0a9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naipo-pitanja.default\">\n\t\t\t\t\t<div class=\"n-blok\"><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>What is the easiest way to order and what payment methods are available?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>The fastest way is <a href=\"https:\/\/naipocare.rs\/en\/delivery-and-payment\/\" title=\"Payment\">via our <strong>website<\/strong><\/a>. We offer <strong>cash on delivery<\/strong> (paid to the courier on receipt) and <strong>online payment by credit\/debit card<\/strong> (DINA, MAESTRO, VISA, MASTER CARD).<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>How safe is online card payment?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><strong>Your <a href=\"https:\/\/naipocare.rs\/en\/delivery-and-payment\/\" title=\"Payment security\">financial security<\/a> is our absolute priority.<\/strong> Your card details are entered on a <strong>specially protected bank page (Banca Intesa)<\/strong> and transmitted in encrypted form using the <strong>SSL protocol<\/strong>. Our systems never have access to your card details.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>How much does delivery cost and how long does it take in Serbia?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><a href=\"https:\/\/naipocare.rs\/en\/delivery-and-payment\/\" title=\"Safe delivery and shopping with Naipo\">Delivery<\/a> is <strong>free<\/strong> for orders <strong>over 5,000 RSD<\/strong>. For smaller orders, the cost is 5<strong>00 RSD<\/strong>. Delivery usually takes <strong>3-5 working days<\/strong> by the courier service BEXEXPRESS.<\/p>\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71158e6 elementor-widget elementor-widget-text-editor\" data-id=\"71158e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<hr \/>\n<h2>Convenient returns and professional service<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4b8c7 elementor-widget elementor-widget-naipo-pitanja\" data-id=\"1c4b8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naipo-pitanja.default\">\n\t\t\t\t\t<div class=\"n-blok\"><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Can I return a product and how do refunds work?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>Yes, you have the right to <strong>unilaterally withdraw from the contract within 14 days<\/strong> (unused product). Contact us by email: <strong>sales@naipocare.rs<\/strong> or by phone: <strong>063 397721<\/strong>. Refunds for card payments are made only to the same card.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>How do I file a complaint about a Naipo massager?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>You can file a complaint in person, by phone, in writing or electronically. To register it, you need to provide the <strong>fiscal receipt<\/strong> or other proof of purchase (card slip, bank statement). We will process your request quickly.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Where do I report a fault or make a warranty claim?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>You report a fault or make a warranty claim at our <a href=\"https:\/\/naipocare.rs\/en\/warranty-and-service\/\"><strong>shop<\/strong><\/a>: Jurija Gagarina 151a, TC Piramida, shop 95, 11070 Novi Beograd. Open Monday to Friday, from 9 am to 6 pm. Phone: <strong>063 397721<\/strong>, Email: <strong>sales@naipocare.rs<\/strong>.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Is the warranty period extended during repair?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>Yes, <strong>the warranty period is automatically extended for the time<\/strong> for as long as your product is being repaired. We make sure you get the full quality guarantee.<\/p>\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e844617 elementor-widget elementor-widget-text-editor\" data-id=\"e844617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<hr \/>\n<h2>About Portative Trade DOO: your reliable partner<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013b5ff elementor-widget elementor-widget-naipo-pitanja\" data-id=\"013b5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naipo-pitanja.default\">\n\t\t\t\t\t<div class=\"n-blok\"><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>What is Portative Trade DOO and which brands does it sell?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p><a href=\"https:\/\/naipocare.rs\/en\/o-kompanii\/\" title=\"official distributor of Naipo massagers in Serbia\"><strong>Portative Trade DOO<\/strong><\/a> is the official, financially stable <strong>importer and distributor of Naipo<\/strong> products on the Serbian market (A+ rating). We offer a wide range of <strong>innovative Naipo massagers<\/strong> and other health and well-being products.<\/p>\n<\/div><\/div><div class=\"harmonika\"><button type=\"button\" class=\"harmonika-glava\" aria-expanded=\"false\"><span>Where else can I buy your products?<\/span><span class=\"znak\"><\/span><\/button><div class=\"harmonika-telo\"><p>Our products are available in the largest retail chains in Serbia, such as <strong>Gigatron, Tehnomedia, BC Group, ePlaneta<\/strong>, as well as on the marketplaces <strong>shoppster.rs<\/strong> and <strong>bazzar.rs<\/strong>.<\/p>\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Po\u010detna FAQ: o kupovini Naipo masa\u017eera. Klju\u010dni uvidi FAQ: o kupovini Naipo masa\u017eera. Klju\u010dni uvidi Kupovina, garancija, dostava, pla\u0107anje i povra\u0107aj. Prona\u0111ite brze i konkretne odgovore na naj\u010de\u0161\u0107a pitanja (FAQ) o kupovini Naipo masa\u017eera, garanciji, dostavi, pla\u0107anju i povratu proizvoda od Portative Trade DOO. Va\u0161e poverenje je na\u0161 prioritet. Na\u0161 cilj je da vam pru\u017eimo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-372","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/pages\/372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/comments?post=372"}],"version-history":[{"count":4,"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/pages\/372\/revisions"}],"predecessor-version":[{"id":3297,"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/pages\/372\/revisions\/3297"}],"wp:attachment":[{"href":"https:\/\/naipocare.rs\/en\/wp-json\/wp\/v2\/media?parent=372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}